Re: Behringer Service Issue...Can you help...??

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Posted by Lester Seidenberg on March 09, 2000 at 06:06:45:

In Reply to: Behringer Service Issue...Can you help...?? posted by Gary G on March 07, 2000 at 14:34:53:

: I sent (3) units to Samson for service in early NOVEMBER. As we all know , they were then sent to Behringer for repair (when Samson dropped them,) by the palletful (so I was told). Has anyone in my shoes had any luck getting their gear back. It is now 4 months later , I have lost the RA numbers and I don't know what is up w/ this deal...Behringer's site only gives German phone #s. If you can help by giving me a USA phone # that would be appreciated. What experience is everyone else having w/ this situation.

Behringer is slowly ramping up. I talked to my former Berhinger rep who said that they were going to be the future rep. (however they'll probably lose Samson. She told me all repairs are being done in Germany. (Wonderful, I mostly get BIG consoles from them). The good thing is that the tech she talked to spoke ENGLISH and that the pieces she had questions about were answered promptly. I'd try emailing Behringer's service department and giving them all the info you have. What might be the most usefull would be the SERIAL Numbers from the units, because if all else fails, somebody could look at the back of the box.
Good Luck.

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