Answers to a number of frequently asked questions about Live Sound International subscriptions can be found below. If you don’t see what you’re looking for, please contact our customer service department.
Contact
Live Sound International
cs@computerfulfillment.com
1-978-671-0449 Monday-Friday 8:30am-5pm EST
Monday-Friday 8am-5pm EST
Subscriptions
Q: How do I start a new subscription to Live Sound International?
A: Subscriptions to Live Sound International are free within the United States. Outside of the United States, subscriptions to the Live Sound International Digital Edition are free; and a one year (12 issue) Print Subscription is available on a paid basis at the following rates:
$60.00 Canada
$60.00 Mexico/Central America
$140.00 (All other countries)
You may order a paid print subscription by contacting cs@computerfulfillment.com or calling 1-978-671-0449.
Payment is required at the time the order is made and may be made by check, money order or credit card (American Express, Visa and MasterCard). Canada, Mexico and International orders must be prepaid in US Dollars.
Q: Live Sound is being sent to someone who has left the company. How can I change the name on the subscription?
Please contact cs@computerfulfillment.com, make sure to include the name, company name and address of the person who is no longer at your company.
Q: I receive duplicate copies. What should I do?
A: Please contact cs@computerfulfillment.com, make sure to include your name, address, fax/phone/email as well as your subscriber number. We will research your account and eliminate the duplicate copy.
Finding Your Live Sound International Subscription Number
Q: Where do I find my subscription number?
A: Your subscription number is the first eight digits of the sixteen-digit code between the two pound signs on your label. When logging in to your account, enter the numbers with NO SPACES (i.e. 01234567).
Change of Address
Q: How do I change my mailing address?
A: To change your address, go to our Online Change of Address Form and enter your subscription number as found on your mailing label along with your zip code. You may also log in using your email address.
Missed Issue
Q: What if I have missed an issue?
A: We may have an incorrect address on file or we may not have received your renewal order. Please contact cs@computerfulfillment.com, make sure to include your name, address, fax/phone/email as well as your subscriber number. If you are a current subscriber and your address information is correct, we will send you the missing issue at no cost.
Back Issue
Q: How can I order a back issue or extra copies of Live Sound International?
A: Back issues of Live Sound International, if available, may be purchased for $10.00 each for US, $20 for all other countries. Prepayment is required in U.S. dollars, payable by Visa, MasterCard, Discover or American Express. All orders shipped within five working days.
To order, send an email to: cs@computerfulfillment.com
To order by mail, send your request and payment to:
Live Sound International
PO Box 989
Framingham, MA 01701
USA
Cancellation
Q: How do I cancel my subscription?
A: To cancel your subscription, go to our Cancel My Subscription and enter your subscription number (as found on your mailing label) along with the first 3 characters of your city and the first 3 characters of your last name.